The maintenance contract service (for all type of Branded Servers, desktops, laptops, thin clients, workstations) is designed for business, for them who want maximum output from Computer Infrastructure and employees. By accepting such agreement you can get more productivity, less expenditure for maintenance and upgardation. For a fixed fee paid, all troubleshooting, problem solving and diagnosis on-site is free.
In a situation where machine goes down, we guarantee to attend your site within 6 hours. The contract also includes regular site visits to carry out preventive maintenance procedures, to ensure downtime is kept to a minimum.
You will also receive unlimited advice and support to ensure you are getting the most from your current I.T. infrastructure both now and in the future.
Our technical support department provides prompt support by telephone, remote and onsite support from a single source, where and when you need it. To that end, our Annual Maintenance Contract (AMC) ensures that your software is always supported and up to date.
We offer annual maintenance services (AMC) to our customers from different industrial segments. Our Annual Maintenance package ensures that you get the highest level of support and service, when you need it the most. We understand that your work can not come to a stand still while you wait for technical support and service.
Priority Services for customer who have AMC
- Preventive maintenance visits
- It is a one time decision and saves valuable time
- Cost effective charges and quality service deliverable
- Trained Service professionals – A team of highly energetic professionals
- Committed response time and repair time
- Technical support is available at your place within short time
- Unlimited online support is offered during office hours through phone/ internet
- We offer solutions to hardware problems, to reduce your machines down time
- During major breakdowns, we can provide standby parts if it is to be repaired through us/ to be replaced through us
We serve you to get peripherals of Desktop Computer, Laptop and Network repaired at competitive charges in case of major breakdowns and arrange parts at best prices available in the industry.
- During estimate the parts are suspected, in case during repair if we find some other problems will be treated as a new problem, we will intimate the same then processed.
- Physical verification of the material is only possible when it reaches to our workshop.
- All Software's and data in a laptop are of client responsibility, please backup all the data before giving the laptop.
- All repairs of Laptop / Desktop are warranted for 15 days from date of Closed Call.
- This warranty applies only to those items which were found defective and repaired, it does not apply to products in which no defect was found and returned as is or merely re-calibrated. Out of warranty products may not be capable of being returned to the exact original specifications or dimensions.
- In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use of parts or loss of use of, data or profits arising out of, or in connection with.
Replacement Policy: No advance replacement will be issued unless the faulty is returned.